Refund Policy

Transparent and equitable refund terms for your convenience

Overview

At EvenhandedPortal, we acknowledge that situations may arise prompting the need for refunds, and it is our mission to maintain transparent and principled refund regulations. This document details the scenarios whereby you might be entitled to a refund for our yacht rental services.

Please review these guidelines thoughtfully before finalizing a reservation. When you reserve a yacht with EvenhandedPortal, you are recognizing and consenting to the terms of our refund policy.

Standard Cancellation and Refund Timeline

More than 72 Hours Before Charter

100% Refund

Refund Amount: Entire amount minus processing charges

Refund Window: 5-7 working days

Service Charge: €50 for card payments

Requirements: Must be put in a request through written communication via electronic mail or telephone

24-72 Hours Before Charter

50% Refund

Refund Amount: Half of the overall cost of the charter

Refund Window: 7-10 working days

Service Charge: €25 deducted from the refund amount

Requirements: Valid justification required; administrative expenses incurred

Less than 24 Hours Before Charter

No Refund

Refund Amount: Refunds are not issued

Exception: Consideration for emergencies may be given on a case-by-case basis

Alternative: A charter credit might be provided based on the management's decision

Requirements: Documentation is necessary for emergency-related claims

Weather-Linked Cancellations

Our Weather Guarantee

Your safety is our utmost concern. In cases where sailing conditions are deemed hazardous by our certified captain, you're presented with several choices:

  • Complete Refund: A full reimbursement if rebooking is not feasible
  • Rebooking: Reschedule to the next open date without additional expenses
  • Charter Credit: A credit that is valid for a year from the initial charter date

Evaluation of Weather Conditions

Our assessment of weather conditions entails:

  • Evaluation of wind velocity and direction
  • Measurement of swell height and sea status
  • Forecasting of visibility and rain
  • Notices and cautions from the Coast Guard
  • A safety verification from our professional captain

Decision Making: Decisions regarding weather-related cancellations will be made at least 4 hours before the designated departure time.

Medical Emergency Refunds

Exceptional Circumstances

We are sympathetic to unexpected medical crises. Following are instances that could be eligible for exception:

  • Acute illness or harm requiring admission to hospital
  • Passing of a close family member
  • Urgent military duties or recall
  • Summons for jury duty or court
  • Disasters impacting travel arrangements

Required Evidence

For consideration of emergency refunds, please supply:

  • Medical statements or evidence from the hospital
  • Death notice (when applicable)
  • Official military commands
  • Court invitation or notice for jury service
  • Statements of travel interruptions or emergency proclamations

Procedure: Upon receipt of the necessary evidence, emergency refund requests will be acted upon within a 3-5 day window.

Operational Cancellations

Technical Malfunctions

If the yacht designated to you experiences technical difficulties that cannot be rectified:

  • Different Vessel: We will attempt to allocate a similar substitute
  • Full Refund: In case no alternative is viable
  • Partial Refund: If the substitute yacht features a different price point
  • Compensation: We might offer additional compensation as an apology for the inconvenience

Unavailability of Crew

In the uncommon event that authorized crew are unavailable:

  • An alternative crew shall be arranged if feasible
  • Full refund in the event the charter cannot proceed
  • Options to reschedule without any extra fees

Refund Practices

Mode of Payment

The reimbursement will be returned using the initial method of payment:

  • Cards: 5-7 working days
  • Bank Wires: 7-10 working days
  • Cash or Check: Within 3-5 working days

Transactional Charges

Card Transaction Processing

A €50 fee applies for cancellations beyond 72 hours before the charter

Bank Transaction Processing

A €25 fee applies to all reimbursements via wire transfer

International Handling

Additional costs might be incurred for trans-border transactions

Providing Charter Credits

Conditions for Credit Issuance

Charter credits may be extended as an option instead of refunds under certain conditions:

  • Cancellations occurring with less than 24 hours notice
  • Cancellations due to weather issues
  • Voluntary rescheduling
  • In the case of disruptions in operation

Terms for Credits

  • Duration: Valid for one year from the date of issuance
  • Transferability: Credits are not transferrable to other individuals
  • Worth: Equates to the entire value of the charter without deduction for processing
  • Application: Usable for any accessible yacht reservation
  • Expiry: Extensions will not be granted beyond the yearlong mark

Refunding Partial Services

Disruptions in Service

In the event that your yacht experience is interrupted or curtailed due to reasons within our control:

  • Reimbursement adjusted for the time not utilized
  • Credit comparable to a future yacht rental of equivalent value
  • Gratuitous services or enhancements

Disruptions Caused by Guests

If a yacht trip ends prematurely owing to guest behavior or disregard for safety rules:

  • No reimbursement for time left
  • Total charges must be paid
  • Potential additional fees might be imposed

Handling Disputes

In case of discrepancies with a refund judgment, the following steps may be taken:

  • A request for reconsideration by our administrative team
  • Providing further proof or information
  • Looking for a resolution through consumer advocacy groups
  • Exploring legal options in compliance with the applicable laws

Refund Requests

Step 1: Get in Touch

To initiate a refund request, reach out to us via:

Step 2: Submit Details

Your request should include:

  • Confirmation code for the booking
  • Dates and timings of the yacht trip
  • Cancellation cause
  • Additional documents as needed
  • Preferred mode for reimbursement

Step 3: Confirmation and Action

After receiving your request, our team will send you confirmation within one day, assess it relative to this policy within two days, and carry out approved refunds in concurrence with the specified timelines.

Significant Reminders

  • All requests for refunds need to be documented
  • Reimbursements are made in € independent of the payment currency
  • Insurance for travel is highly suggested
  • This policy may be updated given a 30-day notice
  • Refunds adhere to the relevant taxes and regulations

Contact Data

For inquiries on refunds or to file for a reimbursement:

Refund Services
EvenhandedPortal Marine Operations Ltd.
Yacht Haven
Nice 06300
France

Phone: +33 4 93 00 00 00
Email: [email protected]
Operating Times: Monday–Friday, 9:00 AM – 5:00 PM

Revision Date: August 21, 2026

This refund documentation has been composed to be just and straightforward. We suggest you familiarize yourself with the contents elaborately before you commit to a reservation and approach us for any clarifications.